How do I defrost?

We recommend thawing in your fridge for 16-24 hours.

Rather interesting legal regulations prevent us from telling you how we thaw them on the counter in a much shorter time period. You’ll have to figure that out on your own =)

How to prepare Mama Viet Meals Frozen Pho?

When you’re ready to enjoy your frozen pho, simply take out the kit out of your freezer, thaw them in your refrigerator the night before, and reheat on the stovetop whenever you are ready to eat.

Alternatively, you can put the frozen soup in a saucepan and cook them directly. Once the soup broth start to boil, put in the noodle and bring it to boil again. Voila, put them in a bowl, add your fresh herbs, bean sprouts, lemon as desired and enjoy!

We do not recommend using microwave to reheat the soup, though you can if you are in a hurry or at work, but we advise against it to keep the nutrients fully intact.

How long does the food last in the freezer?

Our food last several months in the freezer.

Mama Viet Meals is Real Food with NO preservatives. Frozen food can be kept for several months, but we recommend consuming them regularly. We include a “freshest by” date on the container, but we’ve gone way beyond that and still enjoyed delicious meals!

How long does food last in the fridge?

Thawed food can last several days in the refrigerator. Transfer to an air-tight container if you plan on eating it over several days. The old-fashioned smell-test works great if it’s been a week or so. Trust your gut and use your best judgement.

How much freezer space do I need?

We use 32oz stackable paper containers that measure 5″ x 7″ x 3.5″ each. Just multiply the size by the quantities you ordered. As a rule of thumb, be sure you’ve got freezer space cleared out before your delivery arrives! If you’ve got room we recommend having a standup deep freezer. We used ours for meal and meat storage since we buy in bulk and it’s delivered frozen to our door.

Are meals certified gluten-free?

We do not operate in a “certified” gluten-free kitchen so we cannot make this claim. Rest assured we only source gluten-free ingredients. We realized long ago how much better life feels without gluten! We’re committed to keeping it out of our recipes.

Do you have vegan or vegetarian options?

Currently we do not offer vegan or vegetarian options.

As a small company we must focus on what we believe in. To us, meat is medicine. It’s the most nutrient dense food on the planet and helps speed recovery, improve energy, and balance hormones.

That being said, we are open to adding vegan and vegetarian options. If you’d like to see these on the menu please reach out to us at hello@mama-meals.com. We want to serve as many Mama’s as possible! <3

Food Allergies FAQ

Thank you so much for considering Mama Viet Meals!

Our philosophy is to use the highest quality real-food ingredients and be 100% transparent so you can make the best possible decision for yourself!

On our menu page you can click on each recipe and read exactly what’s in it. There will not be any hard-to-pronounce words, just things you would find growing outside =)

If you have an allergy, please, read each one carefully.

Does Mama Meals use dairy?

No, our food doesn’t contain dairy.

Ingredient Sourcing

We strive to offer the cleanest and most nutrient dense ingredients, and we’re sure to list all ingredients on the menu page.

Produce: We only use produce from our approved local distributor.

Is the food already cooked?

Yes. Mama Viet Meals comes frozen to your door. Simply thaw, reheat on low, and serve.

Can I donate meals to a Mama in need?

Yes, you can!

You can add any delivery address you’d like. Be sure to include notes so we know it’s a gift. You can also order them a gift card!

Mama Meals Gift Cards

Returns and Refunds

Our policy is that we only want happy customers.

Obviously you cannot return frozen food back to us, so our only option is to issue a refund if you did not like the meals. If you’re not happy, please tell us, and we will make it right. <3

How does shipping/delivery work?

We started hand-delivering orders in early 2025, then used Uber drivers, then hired someone. Our goal is to ship USA NATIONWIDE, including Alaska and Hawaii!! We get amazing shipping rates with FedEx, and as we continue to grow, that cost will decline.

IMPORTANT INFO

WE SHIP ON TUESDAY & WEDNESDAY ONLY.
SOUTHERN CALIFORNIA + LAS VEGAS IS A 1-DAY DELIVERY (meaning if your box goes out Tuesday, it is delivered Wednesday).
ALL OTHER ORDERS ARE TWO-DAY SHIPMENTS (if it goes out Tuesday, it delivers Thursday, if it goes out Wednesday, it delivers Friday).

PLEASE PAY ATTENTION TO SHIPPING NOTIFICATIONS! <3

Current shipping schedule:

Orders placed on:

Wednesday-Sunday – ship Tuesday/Wednesday the following week and deliver Wednesday/Thursday/Friday.
Monday before 12 PM PST* – ship Tues/Wed the same week and deliver Thurs/Fri.
Tuesday before 12 PM PST* – ship Wednesday and deliver Thurs/Fri. Orders after 12 pm ship the following week.

* Please note, if you order close to the cutoff time, or we’ve hit our maximum number of boxes we’re able to ship, your order may not make it in the current day/week’s delivery schedule. Please plan ahead if you need your order delivered by a certain day.

Cost Examples for Shipping Rates:

Essentials Package costs $395 making it about $12/serving. For a Colorado delivery add $35 for shipping, and you skip all the shopping, prepping, cooking and cleaning and get super-premium organic healing foods delivered do your door at around ~$13/serving! Eat your hearts out Uber Eats and DoorDash!! <3

The Hungry Mama package = $495 (about $10/serving). Think about how amazing that is btw :P. It’s a huge box (almost 50 pounds) so if you’re in Tennessee add around $70 for shipping and you’re at ~$11/serving! DELIVERED TO YOUR DOOR. TRY AND BEAT THAT!!

What I’m getting at is the extra shipping cost is totally worth it! <3